"very very poor organisation of..."
About: Hospital Of St Cross (Rugby) Hospital Of St Cross (Rugby) Rugby CV22 5PX
Posted via nhs.uk
I used the out of hours service as the Dunchaurch surgery was closed for bank holiday.
I was given an apointment time of 11:40 but was not seem by a doctor until 13:50, over 2 hours later.
Given that cuastomer demand was known and medical resources were known this was an entirely unacceptable and unnecessary wait cuased by inefficiency.
Cuastomer satifaction rating - zero.SurgeryOpening hoursServiceOut of hoursDoctors