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About: Watford General Hospital

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The triage nurse in A+E was so rude. I went with a family member on boxing day. They announced that if people had colds/minor injuries they should go elsewhere. I asked one question to try and establish if we should do that - the nearest minor injury clinic more than 10 miles away on public transport, and my partner had what turned out to be a broken ankle.

So, in trying to do exactly what was asked of us and go elsewhere if possible as A+E was so busy (5 hour wait), the response was so rude and scathing I wished I had taken a bus 10 miles further. So many medical staff seem to be so uncaring. Yes their environment is stressful, are they not trained to show a little kindness to the public? It would probably save alot of hassle in the long run. This nurse was just nasty.TriageColdsApatheticRudeEnvironment logo


Response from Watford General Hospital 10 years ago
Watford General Hospital
Submitted on 08/02/2011 at 12:15
Published on on 09/02/2011 at 04:00

The Trust is always sorry to hear that any patient has not received a positive experience on one of its sites. All issues are taken very seriously and this comment has been forwarded to the A&E management team to review. The Trust has recently instigated a new customer care programme to improve our performance in this important area of our service

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