"Miserable"

About: Watford General Hospital

Anything else?

The triage nurse in A+E was so rude. I went with a family member on boxing day. They announced that if people had colds/minor injuries they should go elsewhere. I asked one question to try and establish if we should do that - the nearest minor injury clinic more than 10 miles away on public transport, and my partner had what turned out to be a broken ankle.

So, in trying to do exactly what was asked of us and go elsewhere if possible as A+E was so busy (5 hour wait), the response was so rude and scathing I wished I had taken a bus 10 miles further. So many medical staff seem to be so uncaring. Yes their environment is stressful, are they not trained to show a little kindness to the public? It would probably save alot of hassle in the long run. This nurse was just nasty.TriageColdsApatheticRudeEnvironment

Story from nhs.uk

Responses

Response from Watford General Hospital 9 years ago
Watford General Hospital
Submitted on 08/02/2011 at 12:15
Published on nhs.uk on 09/02/2011 at 04:00


The Trust is always sorry to hear that any patient has not received a positive experience on one of its sites. All issues are taken very seriously and this comment has been forwarded to the A&E management team to review. The Trust has recently instigated a new customer care programme to improve our performance in this important area of our service

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