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close to satisfactory I guess

Story from nhs.uk

"close to satisfactory I guess"

About: Manor Hospital

What I liked

I don't know why everyone is so dramatic about the new buidling. It's about time

Manor hospital imporoved the establishment. Overall Okay building , i guess and I am suprised to say it is clean from the inside so I would like to congratualte them on that aspect . Although we must take into consideration that it has only recently been up and running therfore we should take a year to review its cleansiness.

What could be improved

Well , my favourite part ... it would be particulary nice if the sectaries would smile and remember that we are the patients . This is an example of what happend when i went for my appointment . It took 15 minutes for her to even acknowledge that I was even there and when she was aware it seemed as though i had said something to iritate her '' yes can i help you''

in reply I said '' well ofcourse I have an appointment '' . Then I had to wait 30mins before I could even see the specialist but i had walked out because I had soe important work to do.

Its absoutely ridiculuoous.

Anything else?

The sectaries awful

specialists/ doctors wont fo anything unless youpush them to do soAppointmentsCleanlinessConsiderateConsultantsDoctors

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Responses

Response from Manor Hospital 13 years ago
Manor Hospital

Submitted on 15/02/2011 at 10:00
Published on nhs.uk on 16/02/2011 at 04:00

Thank you for posting your feedback. Our new hospital buildings have certainly provided us with much better facilities for both patients and staff. We aim to maintain the high standards of cleanliness throughout the hospital and have regular inspections of the environment.

Your account of your experience attending an appointment is disappointing for us.

On occasions clinics do overrun and unfortunately patients are required to wait longer than we would want. This is a situation which is unpleasant for both patients and staff. Work to improve waiting times and flows of patients is ongoing and significant improvements should be achieved as a result of this work.

If you would like to discuss your concerns in further detail you can either contact myself on 01922 721172 or our Patient Advice and Liaison Service (PALS) on 01922 656463.

Kathryn Halford

Patient Experience Lead

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