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About: Queen Elizabeth Hospital Birmingham

I have been treated with my illness for 7 years, just over a year ago I was transfer from GHH to QE, I was informed that this will mean I get better care quality.

My Consultant is without doubt the worst medical professional I have ever seen.

As my illness is getting worse they are no where to be seen, their secretary keeps telling me they will phone me back to update me on what's happening next (I have been chasing the for 4 months) but still no idea.

I have also gone to my GP on 3 occasion to see if he can find out what's happening but all he gets told is the Consultant will phone me in the next 24 hours. I'm so confused as to what's happening next.

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 20/11/2017 at 09:20
Published on nhs.uk at 10:32

Thank you for taking the time to provide feedback about the Queen Elizabeth Hospital Birmingham. We are sorry to hear about the concerns you have regarding your recent treatment and communication. The senior staff responsible for Endocrinology are very keen to listen to your concerns in more detail so they can investigate what went wrong. Please contact Sherwin Criseno, Lead Nurse for Endocrinology on 0121 371 6950 or E-mail Sherwin.Criseno@uhb.nhs.uk to discuss further. If you prefer, you can also contact the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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