"My daughter"

About: Lancashire Royal Preston Hospital

(as a service user),

I gave birth to my little girl in April and noticed since she was born she was always uncomfortable, pulling her legs constantly, arching her back, screaming literally all the time and overnight especially would be inconsolable. I went to see my gp as I just knew there was something not right. The doctor told me to stop breastfeeding her for 24 hours and give her dioralyte for 24 hours. Tried this for about 2 hours and it just made her more frustrated so I continued to feed her. Took her back again after I had been up all night with her, took her out in the pram she screamed a really high pitched cry, the cry of being in immense pain. Was told to come back to the walk in in the afternoon. Took her back in the afternoon, explained what had happened, doctor told me to wind her better and sent me on my way. Following week I took her back again and waited an hour with my daughter screaming in distress in the waiting room. Eventually seen by an ANP who told me she couldn't help me so she would get a doctor to see me. Had to go back into the waiting room and wait for a further 30 minutes to see a gp with a screaming baby despite my long wait. Went to see the gp and was told again... Nothing wrong with her. Wind her more. Asked if maybe I was depressed and imagining things and told to get in touch with the health visitor to get a referral to see someone about my mental health state. Took my daughter away feeling distraught and thinking maybe it was just all me. Another month or so passed of this continuing and decided again I had enough. Went to see a GP and explained the situation and she told me to go dairy free with suspecting my little one is milk intolerant. Referred to see a consultant and had this confirmed. My daughter was 6 months old the day after I saw the gp so had been putting up with this for 6 months.  

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Response from Royal Preston Hospital

This must have been a worrying and stressful time for all of you and we can appreciate it will have taken its toll.

If you would consider contacting our Patient Advice and Liaison Service (PALS) on 01772 522972 they will be able to discusss this in more detail with you and explain the options for taking forward for feedback.

PALS can be contacted Monday to Friday 9am - 4pm and there is an answer service for messages outside those hours.

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