About: Leicester General Hospital Leicester General Hospital Leicester LE5 4PW
Posted via nhs.uk
What could be improved
I am extremely angry and very concerned about the officious, and rude threat letter that I received from your appointments office on the 7th of August.
I need to see an NHS consultant or nurse every six months. I used to make my appointments at the outpatients desk after an appointment.
I assume that this quaint and inefficient method is not good enough for your auditors. Who have insisted that you improve your patient attendance figures.
Unlike the NHS who are a public service. Auditors are private companies that run by the laws of economics not anthropomorphist. I accept that like all companies you have to dance to their tune.
But it is possible however go pass on their officious demands in a more humane and polite way. It is possible to be polite and demanding at the same time.
It is called diplomacy, or to be diplomatic. In the same way as I am using sarcasm as a tool to illumine my point
May I ask that, in the future you use the tool of diplomacy to show some respect and equality to your fellow human beings.
For example the quote from your threatening appointment letter reads :-
"If we do not hear from you within one week of the date on this letter you will be discharged"
This could be re-worded giving the exact same instruction but in a more polite manner as the following :-
We respectfully request that you respond to this letter within a week of receipt
if you choose to ignore this request we will assume that it is your wish to discontinue using our services and that this will result in you being discharged.