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So much better than last time!

Story from nhs.uk

"So much better than last time!"

About: Queen Elizabeth Hospital Birmingham

In October I had a very poor experience surrounding a stay on Ward 726 involving a cancelled operation. I am delighted to say that the second time around, earlier in November, the experience was so much more positive. The issues that I raised previously via this feedback mechanism seem to have been addressed ( ward access, time delay in administration of hydration, poor communication about what was happening re surgery). So, as well as having a successful operation, I felt that the efficiency, care and consideration were very good. I hope that this is the more typical experience and that the former was simply an aberration!

Sorry to spoil a positive post with some negative comments, but just two niggles a.) changes to admission date - I was given 4 different dates for the operation....I began to despair! b.) Car parking: It a nightmare - my husband got stuck in a car park with no spaces for about 45 minutes when he came to collect me.

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Responses

Response from Queen Elizabeth Hospital Birmingham 7 years ago
Queen Elizabeth Hospital Birmingham

Submitted on 15/11/2017 at 14:41
Published on nhs.uk at 17:32

Thank you for taking the time to provide your feedback about the Gastrointestinal and Liver department at the Queen Elizabeth Hospital Birmingham. We are delighted to hear that your previous concerns have been resolved and your recent experience has been more positive. Your kind words have been forwarded to the senior staff so they can share them with their team members. We are sorry to also hear about the concerns you have regarding the changes to your admission date and also parking at the hospital.

We apologise for any distress caused during this period. Due to the nature of the theatre lists we do on occasion have to make some changes at short notice which we realise can affect patient experience. We are constantly reviewing this process, where possible to create and efficient yet patient friendly experience.

Should you wish to discuss your concerns in more detail please make contact via the Patient Advice and Liaison Service (PALS). PALS are here to help and can be contacted by phone 0121 371 4400, by email PALS@uhb.nhs.uk, via the hospital website www.uhb.nhs.uk/pals-form or in person by dropping in between 9am – 5pm (Mon-Fri) to the PALS office located near the Information Desk in the main entrance of the new Queen Elizabeth Hospital Birmingham.

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