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I don't like complaining but feel I have been let down

Posted By Rosanda

"I don't like complaining but feel I have been let down"

About: Medway Maritime Hospital / Gynaecology

(as the patient),

Back in the summer before my left knee Arthroscopy and repair,i had 5 sessions of pct for bladder, couldn't stick to the date of the 6 sessions because of operation date for knee

I phoned the service and left 2 messages asking will I get another appointment to see the doctor as the pct wasn't working. On 2 separate occasions, I've left a message and nobody has come back to me.

I have an overactive bladder and need it resolved, I don't like complaining but feel I have been let down.

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Responses

Response from Patient Experience Manager, Medway NHS Foundation Trust 6 years ago
Medway NHS Foundation Trust

Submitted on 20/11/2017 at 09:23
Published on Care Opinion at 11:28

Dear Rosanda,

Please contact our PALS Team who will be more than happy to assist you. They can be contacted on 01634 825004 or medwayft.pals@nhs.net

Kindest regards,

The Patient Experience Team

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful

Update posted by Rosanda (the patient)

Ok thanks i will email them as its easier to write it down then explaining over the phone

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