"Poor response to requests for out of surgery..."

In 12/2010 I was treated for ocular cancer in my right eye.

This at St Barts, London under the Moorfields umbrella.

I received 2 eye operations. in 05/2011 I received two bouts of laser treatment, again at Barts,

My eye has remained stable since.

My 6 monthly follow up examinations are now at Moorfields but still under the same team.

I now have to have liver ultrasounds twice yearly.

This a request from Moorfields but carried out locally to my home town.

The original agreement between myself and a doctor who has now retired, is that I would make a written request to Townhill Surgery when the ultrasound was due.

This worked well right up to 2-3 years ago.

Out of the last 4 written requests submitted I have had the following problem for 3 of the times.

My written request was received and scanned into my file.

And there it sat until up to a week later when I queried the lack of action.

(In Health provide the service and have always contacted me within 2 days of receipt of the request from Townhill.)

I have received the same answer each time.

"its been scanned onto your file but not actioned".

Although the last occurance (this week) the receptionist also indicated that there were new staff which may be the reason. They also stated that it had only been sat there for 3 days?.

I think that the new staff who need to be trained or retrained need to be trained by someone who knows what they are doing. --the thought of Occular

Cancer and liver cancer is not a pleasant one and the ultrasound is important to me.

I have no need to remain anonymous

My name is David Cooper