"Professional, efficient, friendly, in..."

About: Russells Hall Hospital

What I liked

I was greeted by a very pleasant lady at the X-Ray desk who scanned my letter of appointment and was able to direct me in the appropriate direction for my Ultra Sound Scan with ultra efficiency.

I was then greeted by a member of staff who guided a very nervous and anxious patient through the dressing preparation, and later on to a thoroughly professional and very expertly executed scan. I was made to feel comfortable, and the whole process was conducted in the most professional manor that I left the scan feeling calm, comforted and assured that only the very best treatment had been offered.

My very grateful thanks for what was a very personal and intimate scan.

Thank you

What could be improved

nothing

Anything else?

thank you

Story from nhs.uk

Responses

Response from Russells Hall Hospital 9 years ago
Russells Hall Hospital
Submitted on 24/01/2011 at 09:07
Published on nhs.uk on 25/01/2011 at 04:03


Thank you for taking the time to post your comments about the care you received in our X-Ray department.

We see and treat many patients each day and we welcome all feedback to help us ensure we are providing the best care possible. It is particularly rewarding when the time is taken to give positive feedback.

Your feedback will be passed on to the staff in the department.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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