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"I dread the thought of being ill and..."

About: Pilgrim Hospital

What I liked

The paramedics and ambulance staff were fantastic

What could be improved

My 85 year old husband was left in A&E for 3 hours during the night waiting for a suitable doctor to be found to deal with his cardiac condition.

He was the only patient and the nursing staff were discusing and choosing a new car on the computer for most of the time. We had to ask twice for a blanket as he was cold. He was eventually moved to an assessment ward for observation where he received no care at all.

The ward was filthy. A woman patient opposite had diahrea which was still visible on the floor when my husband was discharged 2 days later into my care to take him to Glenfield hospital.

The food was disgusting. Patients were given inedible sandwiches with the only choice being "white or brown" and dinner one day consisted of quiche served with gravy on it!

Some nurses were surly and there seemed to be a culture of lack of care.

After repeated requests from our GP for information about his stay in Pilgrim they admitted they had no record of him ever being there or any treatment. logo
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Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 10/09/2012 at 21:38
Published on Care Opinion on 11/09/2012 at 09:18

picture of Jennie Negus

Your story was very hard to read and I am so sorry for the terrible experience your husband and you endured - the standards you described fall way below those we expect and I can only apologize. Clearly my response being so late does not help but we have only in the last few months set up systems to read ad respond to Patient Opinion postings and we have been working through older stories as we fell very strongly that even after a long period of time they must still be listened to and learned from.

A great deal of work has been undertaken in the last 12 - 18 months in relation to emergency care at Pilgrim Hospital and whilst I hope that you and your family should never need our services I hope that you would see significant improvements.

Thank you again for giving us your feedback and once again please accept my apologies.

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