What could be improved
Organisation. Redefine what an appointment system is within the Eye Clinic, and what it should deliver to the customers of that department. Start again with the administration department, letters being sent after the event are just another example of the waste, I suspect that the reason for waiting in excess of 1 hour is also down to administration.
I dont ever go onto these sort of sites and post complaints but with regards to Moriarty and the Eye clinic I have to say what a shambles. As a 'customer' it has to be the worst run organisation I have come across, I only wish I could run my business in this fashion and stay in business! In short on my last visit, after reporting into reception for an appointed time, I then waited for 1 hour and 10 mins, when i enquired to what was going on I was told "they were busy". How can an appointment system get so far behind just because they are busy, what is the point of an appointment system? Like most poeple my world cannot stop just because the NHS is involoved so I had to go. To add to the fiasco I then received a letter two days later to confirm the appointment that was for the two days earlier!, what a waste of public money, I have now recieved a copy letter sent to my old doctor dispite telling Moriaty of my current doctor, which states that I apppeared to be unable to attend an appointment when the appointment I was given and turned up for was in early October (as the reception at the Eye hospital will varify)!! It then goes onto say it will make one more appointment except they have already offered me one in a letter sent 10 days ago for late December!! An absolute shambles!
About: Stepping Hill Hospital Stepping Hill Hospital Stockport SK2 7JE
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