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"cleanliness leaves a lot to be desired."

About: Northwick Park Hospital

What I liked

The staff at the Walk-in-clinic were fantastic. They had a personable attitude and were friendly. I only had to wait 30 minutes to see both a Nurse and a Doctor.

What could be improved

The cleanliness of the walk-in-centre was awful. In the consultation room where I was being seen, there were a number of urine samples being stored on the sink. The floor was dirty. The blue roll normally used as a barrier between patient and the bed was on the floor. The Nurse picked it up and laid it out - not exactly the most hygienic. The gauze dressing she used to clean my wound had already been opened prior to being used on my wound.

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Responses

Response from Northwick Park Hospital 11 years ago
Northwick Park Hospital
Submitted on 30/11/2010 at 09:23
Published on nhs.uk at 19:56


Thank you for your feedback. This will be passed on to the relevant managers so that appropriate action can be taken.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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