"Children's ward"

Several times I have had the unfortunate experience of the children's ward in which the first instance a complaint was made against them.

After an immediate referral from a GP appointment last week including an ambulance being called to take my self and daughter to the hospital which as any parent would agree is a very stressful/upsetting experience for my child and aswell as myself.

Yet again the lack of communication between the staff was horrendous. Why some of these people have chose to work with children is beyond me. After a stressful few hours thankfully we were sent home from a&e and urgent care to be greeted with a phone call from the children's ward by a rather rude member of staff questioning why I hadn't taken my baby to the ward as they were expecting us. Again no compassion no empathy just a plain "Hello is this *****'s mom- where are you? Why haven't you bought her to the ward?' No how is She? Have you seen another department? Instead I was made to feel like I hadn't been bothered to take her to the hospital. The attitude of this nurse was disgusting. My feedback is simple- start sending staff to training days at Birmingham children's hospital where the level of care, pride and compassion always exceeds any expectations. My other daughter has had treatment there and I can not fault any aspect of their professionalism, attitude and communication between them and us as parents and children. I hope this feedback is seriously considered because I would rather travel over an hour pay over the odds parking and take annual leave to go there than have the unpleasant experience of Russell's hall children's ward if I can help it in future.