"Switchboard needs serious improvement"
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
Posted via nhs.uk
What could be improved
As a fellow healthcare professional i am increasingly becoming frustrated with the switchboard at the QEH whenever i have to ring for information/departments. On numerous occasions i have had to sit waiting for an inappropriate length of time for my call to be answered and then have often been put through the wrong department, only to have to go through the switchboard again and wait just as long for the 2nd time. Surely within the budget for the new hospital build a consideration could of been made regarding the accessibility for patients and carers to the trust.