"How do I make a complaint when there is no..."

I was dismayed at the treatment I have received from your practice receptionist today despite otherwise excellent service from your staff.

I ordered a repeat prescription on Monday last week. I was very clear in my wording and asked the receptionist to repeat it to ensure that they had heard me.

I picked it up on Saturday but the receptionist had put through the wrong prescription being only 10mg instead of 15mg, I have tried to split the tablets but I am struggling so am taking the 10mg. There was nobody to speak to me on Saturday so I have now been 2 days with the wrong prescription due to the staff error.

I spent the last few hours trying to get through to your practice by telephone and finally managed around 10 minutes ago. I called today to get an emergency prescription arranged as your staff have left me without my full medication. Despite being very polite and trying to get this resolved asap the person I spoke to refused to speak to a doctor to allow me to pick up my prescription today (telling me that it would be “sometime after 2pm” tomorrow at the earliest), the effects of the lower dose are already affecting me and I may have to be off work.

Despite it being the operator's error last Monday I have been left with a sense that I am blamed, and they were not interested in trying to resolve it today. I was told that they “could only speak to the person that took the call” but that “it was my word against theirs”. I am disappointed that this is the way that your staff are taught to deal with patients and that I now have to spend another day on the wrong dosage which is affecting my speech, thinking ability, and balance. By the end of the call I was in tears and had be consoled by a colleague which was very embarrassing.

I have always been happy with the service at the practice until today. I have never been spoken to like this for an error on the part of your staff and I’m shocked.

There is no email address to send this to, the receptionist said the practice manager wasn't in, and I'm nervous to call back to speak to the practice manager as I'll have to speak to the same receptionist.

Please send me an email address so that I can contact you to try get this rectified. I'm sure your staff will have my name and the issue noted.