What I liked
I was on the ENT ward for 3 days after having a complete thyroidectomy.
What could be improved
The attitude of some of the nursing staff could have been improved. Just by watching what was happening around me was an eye opener. It wasn't a ward I would like to have a heart attack on as it took the nursing staff at least 10 minutes to attend a patient who had pressed there buzzer. There was only 2 sisters that were compassionate to my needs all the other nurses didn't seem to be bothered.
The staff need to understand that the patients are in there through not fault of their own and are very anxious and need things explained to them. From my first appointment I found that information was very little leading to me feeling very anxious. I felt that I was a burden to some of the nursing staff and I wasn't a patient who kept calling for them. It may be that they are under staffed and their moral is very low, but this is no excuse. Even when it came to my discharge the nurse did not explain things to me properly and if felt it was all rushed.
Overall the hospital is good but I would think again if my doctor said he wanted to send me there.
"I was on the ENT ward for 3 days after..."
About: Queen Elizabeth Hospital (Birmingham) Queen Elizabeth Hospital (Birmingham) Birmingham B15 2TH
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