"99% happy - so what is that 1% of 'not happy'?"

I've been registered with this practice for 25 years and have always been treated well and with courtesy. I am not, fortunately, often in need of medical attention and generally enjoy good health so therefore my visits can spread out over years. Hence was pleased to see the updated surgery and attached Pharmacy. Good job! There was one issue last night ( of which I take full responsibility) when I needed to see a doctor .I walked into the surgery (pretty desperately) just after 5pm asking if Icould see a doctor - any doctor - and was thrilled when the receptionist managed to get me an appointment for 6pm. What I hadn't realised was that I also had to check in via the gadget on the wall. I assumed because I had made the appt. in person that had covered the checking in bit. These things aren't intuitive to occasional users of your service alas.! So what followed was mortifying....past 6:30...only me in the empty surgery -the kindly receptionist asked me if I was waiting for someone- yes, my doctor! They phoned through to my doctor after asking me if I'd checked in (No) and clearly wondering why I was sitting like a melon in an empty surgery! Doctor clearly thought last patient had been seen so let's say wasn't exactly thrilled to see me. What followed was the shortest appointment ever! Felt like an idiot. But was feeling so grotty that I wasn't 'all there'. I'm a teacher so that must have been the equivalent of a parent turning up late on parents evening when ready to go home.

Unfortunately that was my first ever meeting with my new doctor. So I do apologise: I was feeling pretty poorly. But was still prescribed medication and got what I needed. So thankyou Doctor and have learnt my lesson . Hope we meet on better terms next time. Thanks to the kindly receptionist as well