"This was the second time in a few weeks..."
About: The Princess Royal Hospital (Telford) The Princess Royal Hospital (Telford) Telford TF1 6TF
Posted via nhs.uk
What could be improved
This was the second time in a few weeks that we have had course to use the A&E facility at PRH. Neither experience was particularly good but the latest one at the weekend was even worse than the first one.
Some of the nursing staff showed a complete lack of interest in my husband as a patient and the doctor who first saw him was to say the least extremely rude and condecending. When we suggested what could be the problem he dismissed it out of hand making us feel stupid. After 2 hours a 2nd doctor (who was very good) came to discuss the pain I was in and came to the same conclusion as we had done regarding my illness.
The area where he was being treated was not very clean with splatters and smears of what appeared to be blood left over a large area. There was a plastic top of some description on the floor next to the bed and the "stop" board for the wheels was a dirty piece of wood screwed to the floor.
Anyone having to use the A&E facility is likely to be in some distress and needs to feel that they are being dealt with efficiently and effectively. Your hospital does neither of these things from the start to the end of the process.