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I attended the MIU with my son early on...

Story from nhs.uk

"I attended the MIU with my son early on..."

About: Sevenoaks Hospital

What I liked

I attended the MIU with my son early on a Saturday morning. The receptionist was great - friendly, efficient and welcoming. We were seen very quickly, and reassured that in this case the problem was a bad sprain only and advised on how best to care for it ourselves. In and out again within 20 minutes. Thank-you.

What could be improved

The hospital does look a little tired. There is some building work underway, but the waiting area could be freshened-up and made a little more welcoming.

Also, it would be good to have advice on how other sources of information and advice, such as NHS Choices, could be found.

Anything else?

It was also good to see that when another patient arrived after us, in some discomfort and bleeding due to a fall, that they were immediately helped and not left to wait or stand around in reception.

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Responses

Response from Sevenoaks Hospital 9 years ago
Sevenoaks Hospital

Submitted on 26/01/2015 at 10:00
Published on nhs.uk on 27/01/2015 at 00:00

Hello, Thanks for taking the time to tell us about your visit. We're pleased your experience was a positive one. Apologies that your review was not acknowledged in a timely manner. It is now the responsibility of our Customer Care Team to respond to reviews on NHS Choices and we do our best to ensure that responses are posted within 24 hours. We hope that you will continue to give us feedback on the services we offer in the future. Best wishes Customer Care Team Kent Community Health NHS Trust Tel: 0300 123 1807 Email: kcht.cct@nhs.net Website: www.kentcht.nhs.uk

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