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"I would just like to express my..."

About: South Tyneside District Hospital

What could be improved

I would just like to express my disappointment with the recent service i recieved from this hospital. I was due to be admitted for a hysterectomy on the 29th of september,after arranging child care etc i rang to confirm my bed space to be told i was meant to have been admitted the day before and could not have operation. The letter i recieved stated the 29th not the 28th and as a result i could have to wait up to 18 weeks for another date. I have repeatedly rang the hospital to see if they can give me an idea of when but have not had a satisfactory reply. So to summerise my life is on hold for the next 18weeks at the most or until i recieve my date. i think this is unfair and inconvenient and unsatisfactory. Up until this incident i have had no problems with your service but the lack of communication between your department must be improved to prevent these things happening again.

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Responses

Response from South Tyneside District Hospital 11 years ago
South Tyneside District Hospital
Submitted on 18/10/2010 at 13:37
Published on nhs.uk on 19/10/2010 at 04:04


Thank you for telling me about this problem. I am extremely sorry that we have caused such inconvenience to you. I would be most grateful if you could please e mail me with your contact details so that we can look into your specific case and respond to you in more detail

Kind regards

Lorraine Lambert

Lorraine.Lambert@stft.nhs.uk

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