"The reception staff were dismissive and..."
About: Cossham Hospital Cossham Hospital Bristol BS15 1LF
Posted via nhs.uk
What could be improved
The reception staff were dismissive and uncaring. Hardly made eye contact. I had to wait a long time for her to even acknowledge me when she was looking at the computer at the desk.
If staff say that they will call you back, then they should do so.