"When given phone numbers for contact it..."

What could be improved

When given phone numbers for contact it would be nice if someone actually answered them!! Three days trying to get a response and then no-one answers in the complaints department either, and I get no response to a complaint e-mail!

Anything else?

Despite being asked where I would like the treatment done, and replying Plymouth - I get told it's being done at Tavistock! No parking (and in any event the procedure means I can't drive anyway), and the best part of £100 taxi fees there and back.