"I was spoken to like a human being and..."

About: West Cumberland Hospital West Cumberland Hospital Whitehaven CA28 8JG

Posted via nhs.uk 15 years ago

What I liked
I was spoken to like a human being and the Consultant was very caring and explained everything to me every step of the way during discussion and examination. I cannot speak highly enough of the Consultant and their team involved in my care.
What could be improved
Nothing.
Anything else?
I would have no hesitation in recommending this hospital to my family and friends.

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West Cumberland Hospital

Submitted on 03/02/2014 at 15:31

Published on nhs.uk on 04/02/2014 at 03:00

Firstly, thank you for getting in touch and we apologise that it has taken us so long to respond. We have just changed the way we do this. We are so sorry that you contacted NHS Choices sometime ago and we are now only just responding. However, thank you for sharing your story with us and we are pleased that you felt the Consultant you saw was very caring and explained everything to you. It is really important that this happens. The experience of our patients is very important to us as it keeps us informed on what matters to our patients and also identifies areas for improvement. Once again, our sincere apologies for not getting in touch with your sooner than this.

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