"Pre op was fantastic. Procedures..."

About: Pilgrim Hospital Pilgrim Hospital Boston PE21 9QS

Posted via nhs.uk 14 years ago

What I liked
Pre op was fantastic. Procedures clearly explained
What could be improved
Post op i was told to walk to my transport. I walked from the second floor, through reception and across to the car park less than 2 hours after leaving the theatre. My arthroscopy actually made my knee problem worse.
Anything else?
complaints totally ignored.

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Jennie Negus

Head of Patient Experience,

United Lincolnshire Hospitals NHS Trust

Submitted on 10/09/2012 at 22:09

Published on Care Opinion on 11/09/2012 at 09:20

I am very sorry that after such good pre-operative care we clearly let you down afterwards. I appreciate that my reply is too late to influence your experience - we have just in recent months developed our methods for responding to stories here on Patient Opinion and felt it important to still go back through older stories as there is always something to listen to and learn from. Please be assured that I have passed your feedback onto the teams.
Thank you again and please again accept my apologies.

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