"The Childrens A&E was well decorated to..."
About: Nottingham University NHS Trust - Queen's Medical Centre Campus Nottingham University NHS Trust - Queen's Medical Centre Campus Nottingham NG7 2UH
Posted via nhs.uk
What I liked
The Childrens A&E was well decorated to amuse and interest children and give us somthing to chat to my grandson about.
What could be improved
The waiting area was crowded with children all sitting very close together when we visited in the evening, some coughing, sneezing etc - I would like to think that the child you take there for one thing would be protected from catching another illness - but this was not to be on our visit - as we all developed the Norovirus within 48 hours of visiting the Hospital !
The Triage Nurse was most unpleasant - not child friendly at all and was trying to rush our 22 month old child on to the adult weighing chair - he was petrified and screaming. The nurse then asked in an uppity manner if he had behavoir problems ! The doctor then asked if my grandson was reading and writing Ok ! we were taken aback to say the least for a 22 month old baby ! - but somehow failed to say anything at the time ! Later the Doctor explained that they thought he was 3- 4years old ! because he was so tall and had big feet !!!! - Had they not read his notes before thay started to treat him ?
I would also like to point out that there were used dressings under the treament couch on the floor that had not been cleaned away.
After we had been there for 4 hours we asked if there was anywhere to get a drink for my grandson and were told to use the tap in the kitchen - I declined after looking at the kitchen and sent out for bottled drinks.
Hygiene and caring staff should in my opinion be an A1 priority in childrens A&E - but sadly felt both to be very lacking.
Perhaps staff should remember to 'treat others as you would wish to be treated yourself'