"The attitude of the staff - defensive..."

About: Wythenshawe Hospital

What could be improved

The attitude of the staff - defensive bordering on aggressive at times.

Seeking consent to treatment would have been nice.

Advising what treatment had been given would have been appreciated.

Diagnosing the problem would have been a bonus.

Mobilising the patient would have made sense.

Not changing the management of his condition without consulting his carers would have been courteous.

Answering the questions that are asked rather than the question the nurse wants to answer would have been lovely.

Anything else?

I hope I never have to stay at this hospital and I hope other vulnerable patients who do not have the capacity to understand or consent to their treatment are not treated with such disdain in future.

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Responses

Response from Wythenshawe Hospital 10 years ago
Wythenshawe Hospital
Submitted on 01/10/2010 at 14:24
Published on nhs.uk on 03/10/2010 at 04:00


Many thanks for your email, if you would like to discuss your concerns further please do not hesiatate to contact the Patient Liaison Team on 0161 291 5600.

Kind regards

Patient Liaison Team

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