This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"I'm still alive! Inpatient sometime ago..."

About: Pilgrim Hospital

What I liked

I'm still alive! Inpatient sometime ago now, but had had to comment when I heard characters in the TV programme Casualty talking about setting up something called a CDU!

God help anybody who enters one of these Clinical Decsions Units, especailly if it is like the one at Pilgrim Hospital. As well as being part of the tricks played by the management to get people off of the A&E books within the target times, it is also like some sort of punishment ward. Horrible decor, auwful beds/trolleys (SLABS more like) matched only by the nigthmarish staff. Waited 3 hours for a bed that I was told was available from the moment I arrived, very cold but couldn't get a blanket because they were short of them, waited 30 minutes for a sick bowl and finally had to stagger to the toilets to throw up even though I could hardly walk due to severe pain due to a wound infection in the stomach.

Staff will tell you they were so very, very , very busy! What they were, was completely unprofessional, undisciplined, lazy and totally disinterested in the welfare of those they claim to be caring for. The days of Angels in Uniform are long gone to be replaced by people who have taken the job either because it was the only one going in the area or they have been doing it so long they can't be bothered to look for anything else.

What could be improved

It's all abou the staff, even the so called matrons are now a waste of space when it comes to the discipline and behaviour of the staff. logo
Do you have a similar story to tell? Tell your story & make a difference ››


Response from Jennie Negus, Head of Patient Experience, United Lincolnshire Hospitals NHS Trust 9 years ago
Jennie Negus
Head of Patient Experience,
United Lincolnshire Hospitals NHS Trust
Submitted on 11/09/2012 at 09:20
Published on Care Opinion at 09:21

picture of Jennie Negus

Your experience some time ago was clearly dreadful and whilst my apologies all this time later will seem frail I would still like to offer them. At ULHT we have only recently set up our systems to reply to postings here and felt it was important to track back through earlier postings too as there is still so much to learn even if things have changed in the meantime.

Whilst I hope that you dont need our services in the future I do hope that if you should you will see that a great number of changes and developments have been made since your visit. Thank you for leaving your feedback - it is still valuable to us; I am only sorry that you had such a difficult time.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Next Response j
Previous Response k