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Help!!!

Story from nhs.uk

"Help!!!"

About: Basildon University Hospital / Ear, Nose and Throat

Dear Basildon ENT outpatients,

I have been trying to reach you about my sons next appointment, but after over 8 days of trying and spending 25 to 40 mins on the phone each time I feel like giving up. This is insane - I understand that you must be very busy but this is not helping anyone at all.

We moved up from London recently and I have never found it so hard to contact a hospital.

It is not surprising that people do not show up for their appointments. This really needs to be sorted out. Can someone get in touch?

Thanks

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Responses

Response from Basildon University Hospital 7 years ago
Basildon University Hospital

Submitted on 27/12/2017 at 14:09
Published on nhs.uk at 14:32

We were sorry to hear that you were experiencing difficulty in contact the ENT department at Basildon Hospital and apologise that our response did not appear on this site at the time you posted your comments.

Your comments were shared with the ENT department at the time.

If you have any further concerns please contact our Patient Advice and Liaison Service at pals@btuh.nhs.uk or telephone 01268 524900 Ext 4440.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
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