"What has happened"

My husband and I attended A & E following a fall he sustained.

Upon arrival details regarding accident and personal info were taken by a nurse in full hearing of people waiting for treatment., what's happened to patient confidentiality.

Next, we were sent to X ray, no problem here, efficiently dealt with almost immediately.

On to Urgent Care where we sat for

nearly 2 hours and eventually when seen, we were passed on to a triage nurse, who just duplicated the initial process after we had waited yet another hour.

Next an hours wait to see a Doctor who examined damaged hand, then disappeared with no explanation for three quarters of an hour.

Had they gone home, were they seeing another patient, your guess is as good as mine.

When the doctor eventually returned, no explanation or apology for their missing whereabouts given, we were ushered to,the plaster clinic..

Room dedicated to plastering.

Unfortunately my husband had cuts that needed a sticky plaster, obviously no other patient in all the years had the same problem, as the nurse had to disappear for a quarter of an hour to find said plaster.

Eventually hand was encased in necessary plaster.

The room itself was very untidy, empty drinks cans, dirty sheets from previous patients discarded in corner of room.

One more visit to X ray, where again superb efficient service given.

All in all over 6 hours.

I am saddened by the lack of professionalism of most of the staff we encountered and somewhat amazed that after such lengthy training, they have no pride in giving a good service to the public.

But, my faith in NHS was restored a week later when I encountered a wonderful nurse practitioner at my Doctors clinic, perhaps we could clone them.

No one at Q E appeared accountable to anyone else,

I feel very saddened that you have reached such a sorry state of affairs.