"Waited 6 hours and counting right now to..."

About: Princess Alexandra Hospital (Harlow) Princess Alexandra Hospital (Harlow) Harlow CM20 1QX

Posted via nhs.uk 9 years ago

Anything else?
Waited 6 hours and counting right now to get a medical check. Confusion about what to do with me and where to send me scared me. Bedside manner wasnt amazing, but information about how long the wait would be was.

Story from nhs.uk

Responses

Response from Princess Alexandra Hospital 9 years ago

Princess Alexandra Hospital

Submitted on 28/03/2011 at 15:00

Published on nhs.uk on 17/04/2011 at 10:51

We are extremely sorry for the experience you have encountered whilst at the Hospital. We have since launched the Essence of Care Nursing Programme designed to refocus our intentions on the provision of good quality care and treatment. Work to date has covered areas such as communication, food and drink, pressure sores and the care environment.
The introduction of 'white board rounds' means that all the healthcare professionals involved in your care discuss your treatment on a daily basis so everyone is aware what is happening. We would hope that experiences such as yours are minimised as a result.

{{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Was this response helpful? Yes | No
Thank you for your feedback.
See more responses from Princess Alexandra Hospital

Story summary

What's good?

What could be improved?

Feelings:

Show your support

Have you experienced something like this, here or elsewhere?

If so, show your support below.

I've experienced this

Or maybe your experience was different?