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Care Opinion

The triarge nurse was wonderful and very...

Story from nhs.uk

"The triarge nurse was wonderful and very..."

About: Liverpool Womens Hospital

What I liked

The triarge nurse was wonderful and very caring at the emergency department.

What could be improved

The nurse and SHO who examind me were rude and clearly showed that they had no time for me.

The SHO even decided to tell me that I was overweight which was non of her concern. Some staff need to retrain with emphasis on politeness.

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Responses

Response from Anne Bridson, Corporate Matron for Patient Experience, Liverpool Women's NHS Foundation Trust 12 years ago
Anne Bridson
Corporate Matron for Patient Experience,
Liverpool Women's NHS Foundation Trust

Submitted on 11/04/2012 at 10:55
Published on Care Opinion at 11:36

I would like to apologise for the delay in responding to you. Thank you for your kind comments but I was very concerned to read about your experience. If you would like to give me more details I would appreciate it if you contacted me via anne.bridson@lwh.nhs.uk

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Response from Liverpool Womens Hospital 11 years ago
Liverpool Womens Hospital

Submitted on 29/01/2013 at 23:09
Published on nhs.uk on 31/01/2013 at 07:33

Thank you for your kind comments, they are appreciated but I was sorry to hear about your negative experience, this is taken very seriously and though it is a while ago which I apologise for , if you want to discuss further I would be pleased to hear from you.

My email address is anne.bridson@lwh.nhs.uk I am the Matron for Patient Experience

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