This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?

"Surgery- mixed experience"

About: Queen Margaret Hospital / General Surgery

(as the patient),

Excellent staff in the morning and afternoon and the 2 2nd year students on shift that day couldn't have been more helpful. Morning staff nurse an afternoon staff nurse looking after me were also really kind and helpful and are a credit to the NHS. Surgical staff went the extra mile including the Surgeons, anaesthetist and their assistants, ODP, Nurses and Recovery staff. Only fault I can say was that certain staff   members seemed quite rude and rushed me once it was nearing the end of thier shift and the nurse looking after me that evening was unfortunately on their dinner at the time so they didn't see what was happening and I didn't see them before I left so couldn't pass on my comments.

Bed was being washed and dried as I was sitting alongside it which I thought was rather unprofessional and the auxiliary cleaning the bed was quite rude and short to myself and the poor student who was trying her best to help me which was also really unprofessional. I don't think you should be working in this setting with that manner. Student should be supported not spoken to in a bad or rude manner. My partner also had difficulty in finding me as when they appeared on the ward to collect me they were told they had no-one by my name on the ward. They had to push 3 times before someone went to check. Sad ending to an excellent service overall. Hopefully this highlights these points to the ward to ensure it doesn't happen to others.  

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Nola Cassidy, Senior Charge Nurse, Day Surgery Unit, NHS Fife 6 years ago
Nola Cassidy
Senior Charge Nurse, Day Surgery Unit,
NHS Fife
Submitted on 20/10/2017 at 10:39
Published on Care Opinion at 11:24


picture of Nola Cassidy


Dear Twitch


Thank You for taking the time to post in Care Opinion about your recent visit to day surgery, while I am pleased to see you were well cared for by all staff involved, it upsets me to read that you felt that you were treated unprofessionally towards the end of your stay, the day surgery unit takes pride in its positive learning environment for student nurses, if you would like to call me on 01383 623623 ext 23010 I would be keen to discuss this further. I will in the meantime discuss this with the staff to remind them to be mindful of the patients while carrying out their duties.

I am available Monday to Friday between 8.00 and 4.00 (Friday 20/10/17 til 12.00)

Kind Regards

Nola

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k