This is Care Opinion [siteRegion]. Did you want Care Opinion [usersRegionBasedOnIP]?
Care Opinion

Mum's treatment at home

Posted By Firecracker

"Mum's treatment at home"

About: Lanarkshire Community Services / Hospital at Home Scottish Ambulance Service / Patient Transport Service University Hospital Wishaw / Respiratory Medicine (Ward 7)

(as a carer),

My mum had been accepted for Hospital at Home. This meant that she was able to be monitored, have bloods done, get intravenous medication in the comfort of her own home. She was cared for by a team consisting of a paramedic, nurse and occupational therapist and physio. The staff who attended were excellent. So professional and efficient. Yet so caring and friendly.

Sandy, Angela and Mary ( sorry if I've missed anyone) ensured the treatment was monitored and were very timely in updating mum on the progress of her treatment, her blood results etc. 

Unfortunately, mum's condition deteriorated. This was picked up through the blood work.Hospital at Home staff advised mum it would be best if she was admitted to the hospital for closer monitoring.Their intervention meant that mum had more time at home with my dad and us. We knew she was very poorly with lung cancer. 

They arranged mum's admission to Wishaw General.The Scottish Ambulance Staff who conveyed mum to the hospital were so nice and gentle. They didn't hurry her.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Mark Hannan, Head of Corporate Affairs and Engagement, Scottish Ambulance Service 6 years ago
Mark Hannan
Head of Corporate Affairs and Engagement,
Scottish Ambulance Service

Submitted on 27/10/2017 at 10:31
Published on Care Opinion at 12:11

Hi,

Many thanks for taking the time to get in touch and highlight the excellent care your mum received from our crews during her illness.

It is great to read about the professionalism and caring nature of our staff during what must have been a difficult time for both your mum and the family.

I am sorry to hear that your mum's condition deteriorated. It is nice to hear though that you were able to take some comfort from the care she received and that you and your dad were able to spend more valuable time with her at home for a longer period rather than in a hospital ward.

If you had the time to send me some more details, such as the date and address our staff attended, I'd be keen to track down Sandy, Angela, Mary and any others who may have been involved in your mum's care just to pass on your kind words. My email address is Mark.hannan3@nhs.net

Thank you again for taking the time to feedback and for expressing your gratitude.

Take care,

Mark

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Response from Jackie Baird, Senior Nurse - Older Peoples Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Jackie Baird
Senior Nurse - Older Peoples Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 30/10/2017 at 10:04
Published on Care Opinion at 11:15

picture of Jackie Baird

Dear Firecracker,


Thank you for taking the time to share your experience on patient opinion. I am delighted to hear your experience with Hospital @ Home was so positive, I have shared this with the staff involved who are very grateful for your kind words.


I am sorry to hear your mum deteriorated. It was nice to hear that she was able to spend valuable time at home with her husband and family. Once again thanks you so much for taking the time to share your experience with us.

Kindest Regards

Jackie Baird

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k