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Terrible, an insult to your intelligence

Story from nhs.uk

"Terrible, an insult to your intelligence"

About: Heartlands Hospital / Respiratory medicine

I attend the respiritory clinic with my partner who suffers from severe obstructive sleep apnea. He stops breathing 70 times an hour. When he had his yearly appointment with his consultant his machine wasn't looked at and none of the data observed. I timed that he was with the consultant for 3 mins 30s. The consultant then told him "You look ok so there's no need to see me again ever".

A few weeks later we returned to the drop in clinic because the seal wasn't working on his CPAP mask. The doctor told us it couldn't be the seal and gave hime a new mask and straps but no new seal. He had the same problem and bought him,self a new seal with his own money.

This is a rubbish centre for sleep disorders and no where near the leading place it is rumored to be. My partner has an illness that can end in hi having a stroke or heart failure if he doesn't recieve enough oxygen in the night. This hospital doesn't care. The amount of money my partner has had to spend on his own equipment is ridiculous.

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Responses

Response from Heartlands Hospital 7 years ago
Heartlands Hospital

Submitted on 16/10/2017 at 13:43
Published on nhs.uk at 14:31

Dear Anonymous,

Thank you for taking the time to post your comments regarding the Respiratory Medicine Services at Birmingham Heartlands Hospital.

I am very sorry that you feel that the service your partner received was in adequate and less than satisfactory and that your partner has bought a seal for the CPAP machine.

This is not how we would want our patients to feel.

Please be assured that the Trust and the Respiratory Team very much care for all our patients.

If you or your partner would be willing to provide further details such as their name, address and date of birth, as a Trust, we would welcome the opportunity to review their care.

You can do this by contacting a member of the Patient Services Team on 0121 424 0808 (Mon – Fri – 9.00 – 3.30pm) or you can email your concerns to bhs-tr.Complaints-ConcernsandCompliments@nhs.net who can then take the necessary action.

If you do make contact, can I please ask to advise the staff that you are responding to your posting.

I shall forward your posting to the Senior Management Team and ask that it is shared with the staff, so they are aware of your comments and can make any necessary improvements to the service.

Once again thank you for your posting, as all feedback is important to us.

Yours sincerely

Miss J Langham

Patient Services Officer

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