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"Segmented decisions and delays"

About: Royal Derby Hospital / Respiratory medicine

It is very clear that the NHS is in a crisis and that if you have anything involving more than one organ then the system is simply not geared up and only able to help if you hit a real emergency.

Having to now face financial ruin, loss of home and immeasurable stress on a marriage because of the ongoing impossibility of cardiac to communicate with respiratory and vice versa I am at one of the lowest points in my life.Systems are not shared so GP no idea what is happening.

The reality is that umpteen tests, in fairness requested by respiratory, are ignored by cardiology, despite being for the heart. Yet officially you are in the system and so not actually waiting to see a consultant. This is wrong. 9 months on; not able to work. Loss of job looms. I am simply lost in a merrygo round of indecision and a lack of leadership with no one person able to coordinate my care since the teams cannot decide if I'm cardiac or lungs! Well here's one; I'm both and as far as I'm aware both work together.

No wonder the NHS has non money.Why are those in work not prioritized?

Cardiac outpatient appointment cancelled 3 times. Still not seen yet obvious changes to heart valves, capacity and thickening. Continually breathless. Can no longer walk more than a few meters.

If you are remotely a medical mystery then prepare for a very very long paper shuffle, cancellations and being kept in the dark.

Do I have to have a cardiac arrest?

Seems that way.

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Responses

Response from Royal Derby Hospital 6 years ago
Royal Derby Hospital
Submitted on 13/10/2017 at 13:43
Published on nhs.uk at 17:36


Good afternoon

Thank you for contacting the Trust about your recent experience with our Cardiology and Respiratory departments. I would firstly like to say that I am extremely sorry that you have had cause to complain. I appreciate that you will not have done so lightly and I would like to thank you for bringing your concerns to our attention. Your feedback is valuable in assisting us to identify areas for improvement.

I would like to invite you to discuss the matter further so that we can take your concerns forward. Please contact the PALS office on 01332 785156, we are open Monday to Friday 09:00 to 5:00 and outside of these hours the answer phone is in operation. If you would prefer to email please use, dhft.contactpals@nhs.net. You can attend the office without an appointment or ring for a specific date and time if that would suit better.

Patient Advice and Liaison Service (PALS)

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