Care Opinion

Text size

Theme

Language

Videos in BSL or ISL
Help with language translation
Help with reading or listening

I am a diabetic and need access to food

Posted By Bmcb1604

"I am a diabetic and need access to food"

About: Dumfries & Galloway Royal Infirmary / Maternity care

(as a relative),

I went to go for lunch as my wife and child were in maternity wing. First the cash machine was out of order and has been long term. I also find out that since the hospital is moving to new building they won't be replacing this one. What happens to the services still in existing building.   I then find out the main canteen in hospital doesn't accept card payment. This is a major inconvenience as I am a diabetic and need access to food. I feel let down by DGRI.

More about:
Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Michaela Cannon, Patient Feedback and Complaints Co-ordinator, Patient Services, NHS Dumfries & Galloway 7 years ago
Michaela Cannon
Patient Feedback and Complaints Co-ordinator, Patient Services,
NHS Dumfries & Galloway

I am responsible for the co-ordination of Patient Feedback and Formal Complaints received by NHS Dumfries and Galloway.

Submitted on 12/10/2017 at 10:28
Published on Care Opinion at 10:40

picture of Michaela Cannon

Dear Bmcb1604

Thank you for taking the time to provide us with your feedback.

I was sorry to read that you were unable to get any food whilst attending Dumfries and Galloway Royal Infirmary the other day, due to the cash machine being out of order and our dining room not being able to take card payments. I apologise for the inconvenience and appreciate that this was not ideal for you being diabetic and I am sorry that you feel let down by Dumfries and Galloway Royal Infirmary.

I understand that the cash machine has indeed been out of commission for a number of weeks due to the company needing to replace it in order that it can accept the new bank notes. This work has now completed and the machine is now working.

Unfortunately, we are unable to accept card payments in our current dining room as we don’t have card readers, however with more and more people using cards and the move to contactless payments, we have installed card readers in our new hospital.

Best wishes for you and your family.

Kind regards

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful
Opinions
Next Response j
Previous Response k