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"After visiting A & E yesterday with my..."

About: Queen Elizabeth I I Hospital (Welwyn Garden City)

What could be improved

After visiting A & E yesterday with my son, I certainly feel the level of care could be improved. After waiting over 3 hours because of medical emergencies ahead of us (absolutely understandable), when my son was finally examined by a doctor it was for only approx 5 minutes. They only looked and did not touch my son's badly bruised and swollen ankle, and in her words said they 'thought' it was only a soft tissue injury and sprained. They did not x ray it and sent us away with a leaflet. Unhappy with this, we drove straight to St Albans Hospital, where my son was seen by a nurse and thoroughly examined. Their examinations revealed that there could possibly be a break and therefore because there is no weekend x ray facilities at St Albans Hospital, they referred us to the Hemel Hospital. An x ray there proved that my son had indeed broken his fibula and he was immediately put in a half cast because there is so much swelling because of all the walking around in each hospital which needs to go down before a full cast can be put on. The doctor at Hemel was absolutely amazed that my son had been sent away from the QE11 without an x ray as they said the severe level of swelling and bruising pointed to a serious problem. We appreciate that the QE11 was very busy this day and the staff under pressure but the level of care we received was appalling and it took us 7 and a half hours to get a correct diagnosis and thankfully we were persistent enough to achieve this especially as my son earns his living as a tennis coach.

Anything else?

We will be making a formal complaint. logo
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Response from Queen Elizabeth I I Hospital 11 years ago
Queen Elizabeth I I Hospital
Submitted on 06/09/2010 at 14:28
Published on on 08/09/2010 at 04:00

While we were very sorry to learn about your experience of the QEII's emergency service, we are pleased that you will be making a formal complaint as this will allow your concerns not just to be investigated fully, but for this information to be shared with you and your family. The hospital's emergency department does enjoy a good reputation for the high quality care it provides to its patients, but something would appear not to have gone the way it might during your visit yesterday.

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