"I attended A & E and found it to be..."
About: North Tyneside General Hospital North Tyneside General Hospital North Shields NE29 8NH
Posted via nhs.uk
What I liked
I attended A & E and found it to be clean. I was seen within minutes of arrival.
What could be improved
Just talk to patients and keep them informed of what is happening. Endless waiting around in this waiting area and that waiting area does not help either the patient or the patient/staff relationship - it's commonsense, people like to be kept informed.
The sign in the X-ray department constantly showed a waiting time of 60 minutes. Most people, including myself, experienced waiting times far in excess so please be honest and state a true and meaningful approximate waiting time for those who are present there and then.
Shut doors to consulting rooms. I no more want to see patients in a private setting than I want to be seen by others as I am lying on a treatment table.
Countless staff wondering around without any apparent sense of urgency or focus, not acknowledging your presence at a time when you need reassurance is not good.