"Faith is restored"

About: Northampton General Hospital (Acute) / Dermatology

I was discharged from the doctor's clinic and was given a discharge letter which clearly states what needs to be done if my skin condition "flared up" again.

Unfortunately the recommendations of treatment could not be prescribed by the GP as it's not not on there list of drugs and can only be prescribed by the hospital consultant.

Contacted the doctor's secretary and explained the situation.

Informed that the doctor only works on Friday and they will speak to the doctor on their return. Feeling annoyed and frustrated and wondering why no other doctor could not prescribe as it clearly would be documented on the notes. The bureaucracy would not allow this to happen.

Anyway to cut the a already very boring story short the secretary got a prescription from another consultant, took it to pharmacy and rang me to tell me it was ready to be picked up.

So a massive thank you to the secretary.

Also to other NHS workers - let common sense prevail when dealing with patients.

Story from nhs.uk


Response from Northampton General Hospital (Acute)

Thank you for the feedback.

We're sorry you had such a hassle with getting your prescription, and we're delighted to hear that one of our secretaries was able to sort it out for you.

If you know the name of the secretary, please let us know via communications@ngh.nhs.uk and we'll make sure she received a thank you from our CEO.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful