"Orthopaedic Centre Luton"

About: Luton & Dunstable Hospital / Trauma and orthopaedics Luton & Dunstable Hospital Trauma and orthopaedics LU4 0DZ

Posted via nhs.uk 7 years ago

Today i had an appointment at the above location at 10:15 (well I'm still there). I had to travel from my work place around 30' and arrived promptly at 10:00. I took 2 hours off my job which im going to cover either by skipping my launch time or staying late. Initially i was delayed 1 hour then 1 more, now i learned that i need 1 more hour. My question is simple, why non one informed me to cancel this appointment? Why there is no communication between doctors-admin patients? Who is going to pay my parking or my working hours? Why you are not a professional organization?

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Luton & Dunstable Hospital

Submitted on 24/11/2017 at 13:00

Published on nhs.uk at 15:30

We are very concerned to hear that your experience has been an unpleasant one. Please be assured that we will investigate this matter as much as we can from the information given.
We would encourage you to contact our Patient Affairs Office directly on 01582 497 002, or email complaints.officer@ldh.nhs.uk if you would like us to address any of your concerns further.

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