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6 months overdue for follow-up

Story from nhs.uk

"6 months overdue for follow-up"

About: Derriford Hospital / Rheumatology

Dubious/spotty knowledge on the clinicians part. Staffing shortages. Secretaries cannot be contacted - one voicemail stating they were on holiday until the end of May despite calling throughout June. Multiple letters sent from primary and other secondary care providers - no response. Transferring to a Rheumatic Hospital 90 miles away.

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Responses

Response from Alison Stanton, Complaints and PALS Manager, University Hospitals Plymouth NHS Trust 6 years ago
Alison Stanton
Complaints and PALS Manager,
University Hospitals Plymouth NHS Trust

Submitted on 25/04/2018 at 16:38
Published on Care Opinion at 16:53

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The Team Leader for the Trauma, Orthopaedics and Rheumatology Service line has responded to say:

We apologise for the concerns the patient has as below. Unfortunately without more detail we cannot investigate and provide a proper response, but will be happy to do so if the patient wishes to disclose said information.

Should you wish us to investigate your concerns in more detail, please contact our Patient Advice and Liaison Service on 01752 439884 or 01752 432564. Alternatively, please email the team at: plh-tr.PALS@nhs.net

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