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"A credit to the NHS"

About: Crosshouse Hospital / Stroke Care

(as the patient),

Staff were very friendly and professional. A credit to the NHS.

Meals were reasonable. Mixed wards although necessary are disconcerting for some.

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Response from Eunice Goodwin, Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team, NHS Ayrshire and Arran 4 years ago
Eunice Goodwin
Patient Feedback Manager for NHS Ayrshire and Arran, Quality Improvement and Governance Team,
NHS Ayrshire and Arran

I respond initially to most of the posts and ensure they are passed to the appropriate team whether they are compliments, observations or grumbles. It is important to make sure all issues are addressed and I try to encourage that to happen for all the posts as required.

Submitted on 26/09/2017 at 14:38
Published on Care Opinion at 15:31


picture of Eunice Goodwin

Dear warmws37,

Yes, ideally there would not mixed wards and we do try avoid this as much as possible.

I hope it was not too difficult for you and you are better now. Thank you for your post and your kind words, I will make sure the team see them too.

Best wishes

Eunice

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