What could be improved
Waiting time on letters being typed.
My mother is waiting on an urgent eye operation, and has been refered to the QA from the Isle of Wight, I don't have a problem with this. However we were informed that there is a 4 week waiting time on the letters from Consultants to be typed and sent out. Which means it would be at least 5 weeks before the tape recording would have been heard and typed up, each week there is a delay means less sight my mother will keep. This is unacceptable in a new hospital where millions of pounds have been spent, we were informded the the recordings are sent off site !!!!! Why ?
"Waiting time on letters being typed."
About: Queen Alexandra Hospital Queen Alexandra Hospital Portsmouth PO6 3LY
Posted via nhs.uk