"Outstanding care"

About: Shepton Mallet NHS Treatment Centre Shepton Mallet NHS Treatment Centre BA4 4LP

Posted via nhs.uk 7 years ago

Having had a colonoscopy on the 15th August followed by an endoscopy on the 15th September I would like to congratulate the Treatment Centre staff on their kindness and empathy in both examinations.
Understandably I was rather apprehensive on both occasions but everything was done to make sure I was comfortable with what was being carried out and every opportunity was taken to reassure me with great kindness and care.
I would have no hesitation in recommending this facility (and my husband was very impressed with the bacon sandwiches served in the small café).

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Shepton Mallet NHS Treatment Centre

Submitted on 15/03/2018 at 08:52

Published on nhs.uk at 11:05

Dear Mrs Vince
Thank you for taking the time to provide feedback regarding your experience at Shepton Mallet NHS Treatment Centre(SMTC).
We are very happy that you were satisfied with the service and professionalism of the staff you encountered. At SMTC we believe that each and every patient should be treated in the manner we would wish for ourselves, so it was lovely to hear that we are achieving that aim. Thank you also for recommending us. Your comment will be shared with our team.
Kind regards
Trudy Craig BA (Hons) Humanities, Registered Nurse
Patient Quality and Safety Manager
T : 01749 333743
Trudy.Craig@careuk.com

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