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Report not sent to my GP following colonoscopy.

Posted By Bush

"Report not sent to my GP following colonoscopy."

About: Victoria Hospital / Endoscopy

(as the patient),

I had a colonoscopy at the Victoria Hospital, Kirkcaldy. After the procedure I was handed a written report in the recovery room. I stated the wrong home address was on the report. The report contained a recommendation for medication to be prescribed by my GP. The nurse who went through the written report then took it and tore it up in front of me, stating they would get into trouble if I left the hospital with a report containing the wrong home address. I asked if it would not be possible to put a correct address label (as in my patient notes) over the address. This seemingly was not possible. I was told that the report would be accessible electronically by my GP. As of Thursday 14th Sept 2017 this is not the case. The medication I need still has not been prescribed. As I have been bleeding per rectum for the last 5 weeks, it would be really nice to have the consultant's recommendation sent through to my GP practice.

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Responses

Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 6 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 15/09/2017 at 15:35
Published on Care Opinion at 15:46

picture of Gillian Ogden

Dear Bush

Thank you for your post. I am sorry that this has happened and we need to sort this out for you as soon as possible.

Can you give me a call directly so that I can understand why this wasn't rectified at the time and so that I can arrange for your GP to be sent the appropriate information immediately.

My direct number is 01592 643355 ext 20148

Kind regards

Gill

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Response from Gillian Ogden, Head of Nursing, Planned Care, NHS Fife 6 years ago
Gillian Ogden
Head of Nursing, Planned Care,
NHS Fife

Submitted on 20/09/2017 at 16:34
Published on Care Opinion at 16:48

picture of Gillian Ogden

Dear Bush

I haven't had the opportunity to speak with you yet. Hopefully your GP now has the information that they need to prescribe the appropriate medication for you.

I didn't point out in my reply to you that your post on Care Opinion is anonymous and therefore I don't have the means to identify and support you with this without speaking to you first.

Please give me a ring if you need my help with this and I would still be keen to discuss your experience with you if that would be helpful too.

Thanks

Gill

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