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"Not Impressed!"

About: Pinderfields General Hospital / Neurology

I went to Pinderfields for nerve conduction studies done on my hands and wrists for Carpel Tunnel Syndrome only to be told when I got there it eas for my back!! So had to go through 50 minutes or so of needles going into the muscles in my legs!!

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Tried ringing Pinderfields Hospital Clinical neurophysiology department up where they do the studies up this morning about where my results are from the muscle conduction studies, My new specialist at Barnsley Hospital looked on the computer when I saw them last week to see if they could find the results and low and behold I don't exist on their records!!! Tried ringing them this morning to find out what is going on and why I don't exist on their files, only to get the same recorded message the doctor did " Our lines are manned from 8 am to 3 pm Monday to Friday" Yeah ok so answer the phone then I rung at 12 pm if your phones are manned from the times said why doesn't anyone answer the phones!!!

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Responses

Response from Pinderfields General Hospital 7 years ago
Pinderfields General Hospital
Submitted on 05/10/2017 at 10:39
Published on nhs.uk at 12:34


Thank you for taking the time to post your comments on NHS Choices.

I am sorry to read that your experience has not been a positive one which is not something we would expect for anyone using our services.

However, I am grateful for your feedback.

In order that the issues you have raised can be investigated further, I wondered whether you would be willing to talk to our PALS team on 01924 542972 to discuss your concerns with them.

Alternatively, you can contact them on pals@midyorks.nhs.uk

Thank you again, and I hope that you will contact the PALS team.

Kind regards

Clare Blackburn

(Complaints & PALS Improvement Lead)

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