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A&E with my son

Posted By cesmo

"A&E with my son"

About: University Hospital Hairmyres / Emergency Department University Hospital Hairmyres / Radiology

(as a parent/guardian),

Attended A&E with my 11year old son on advice from doctor surgery as he was having difficulty breathing. 15 min wait on arrival and then triaged, BP and oxygen levels fine and asked to wait for further checks. 15 minutes again until taken to treatment area, young doctor was lovely, made Nathan feel very relaxed and explained all he was doing. X-ray arranged, done with 2 minutes of arriving at X-ray department and then back to cubicle. Doctor and consultant both stated chest infection and required antibiotics and within 20 minutes we had them and were heading home. A&E was very busy, but all staff were excellent and very professional- well done to all

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Responses

Response from Lesley Sharp, Deputy Diagnostic Service Manager, University Hospital Monklands, NHS Lanarkshire 6 years ago
Lesley Sharp
Deputy Diagnostic Service Manager, University Hospital Monklands,
NHS Lanarkshire

Submitted on 08/09/2017 at 15:49
Published on Care Opinion at 16:07

picture of Lesley Sharp

Dear Cesmo,

Thank you for taking the time to share your positive experience within the Emergency Department.

I hope Nathan feels better after his course of Antibiotics.

It is always good to receive positive feedback and I will ensure that this is shared with the x-ray staff.

Kind Regards

Lesley

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Response from Margaret Meek, Director of Hospital Services, University Hospital Hairmyres, NHS Lanarkshire 6 years ago
Margaret Meek
Director of Hospital Services, University Hospital Hairmyres,
NHS Lanarkshire

Submitted on 11/09/2017 at 14:48
Published on Care Opinion at 14:52

Dear Cesmo,

Thank you for taking the time to post regarding you and your son's positive experience of attending Hairmyres Emergency Department. I was delighted to read that your visit went so well and that you were pleased by the support that Nathan in particular offered you both. It is always great for the team and individual members to get feedback, so please be assured that this will be shared with them.

I hope your son's health has improved, thanks once again for commenting.

Regards

Margaret

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Update posted by cesmo (a parent/guardian)

Thank you for ensuring that feedback is given to staff members as I'm sure everyone involved appreciate a thanks for the work they do

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