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"Lack of crisis care"

About: Adult Mental Health Crisis Services / Crisis Team City Adult Mental Health Services - Community (County) / Broxtowe & Hucknall Local Mental Health Team (LMHT)

(as a service user),

After coming face to face with my abuser I started having severe Auditory and visual hallucinations. I tried to tell my CPN this. They did not listen and dismissed me. When I became so upset they escorted me to the door onto the car park and left me there whilst I was still hyperventilating and incredibly distressed.

I presented at A and E later that evening still incredibly distressed and feeling very suicidal. I was seen there and spoke to a wonderful liaison nurse. Together we came up with a safe plan of referral to the trauma centre and eating disorders clinic as well as support from the crisis team over the bank holiday weekend. This felt like a safe plan.

The next day I awaited a phone call from the crisis team which never came. Unbeknown to myself, my CPN who had no understanding of my distress had cancelled the crisis team input. My CPN did not contact me to let me know and did not offer any further support.

I feel completely abandoned, disregarded, ignored and severely let down.

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Responses

Response from Tracey Taylor, Operational Manager, Nottingham City Community Mental Health Services, Nottinghamshire Healthcare NHS Trust 6 years ago
Tracey Taylor
Operational Manager, Nottingham City Community Mental Health Services,
Nottinghamshire Healthcare NHS Trust

I manage community mental health services, Nottingham City

Submitted on 11/09/2017 at 09:34
Published on Care Opinion at 10:47


picture of Tracey Taylor

Hello JenJen

I'm sorry you have had this experience. I would like to understand a bit more about what happened in order to change practices.

Please feel free to contact me on 0115 955 5358 or at tracey.taylor@nottshc.nhs.uk

Best wishes, Tracey

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