"Nothing - service was very poor"
About: Bmi - The Alexandra Hospital Bmi - The Alexandra Hospital Cheadle SK8 2PX
Posted via nhs.uk
What I liked
Nothing - service was very poor
What could be improved
Staff being courteous and not being rude on the phone and could be more helpful.
Communication not containing misleading information.
Relative had not been given details about her surgery. Had her appointment cancelled but was not told until she arrived at the hospital. What happened to staff picking up and using the phone?